Frequently Asked Questions

Q: I need my puzzle ASAP, can I expedite shipping?
A: Not at this time. However, our puzzles are shipped within 3 business days via FedEx.

Q: How can I make a correction after my order has been submitted?
A: Orders can be changed within 3 hours of being placed. Email and include your name, order number and correction request.

Q: What is the refund policy? (wrong image or damaged product)
A:  Use the CONTACT US form to let us know if anything is unsatisfactory. We will work with you for replacement/refund.

Q: How is my puzzle packaged?
A: It's shipped in a brown box. The gift-quality inner box has an image of the puzzle. Pieces are in a resealable plastic bag within.

Q: If this is a gift for another person, can I have it shipped to them?
A: Yes. There are separate Shipping & Billing addresses in the shopping cart, if needed.

Q: How much of my money goes to the charity/non-profit? 
A: On average, charities and other non-profit organizations make approximately 60% of the proceeds after manufacturing.

Q: Is there a discount for bulk orders?
A: Not at this time.

Q: Can we set-up a fundraiser even if we don’t have a 501(c)3 status?
A: Yes. Any group can use our program. However, you will want to speak with your tax professional regarding tax laws within your state.

Q: What is the size of the puzzle and how many pieces are there?
A: 24”W x 18”H @ 500 pieces. CLICK HERE to see examples.

Q: How much do the puzzles cost?
A: $49.99 + Shipping & Processing (S&P)

Q: Is my purchase of a puzzle tax-deductible?
A: No. As you are receiving something of value (the puzzle), this is not considered a charitable donation. Speak with your tax professional regarding tax laws within your state.

Q: Who do I contact for an idea that I have?
A: We’d love to hear from you. Please CONTACT US to share your thoughts.